super138 Casino & Sportsbook Terms

We at super138 operate a sportsbook and casino platform available only where local law permits. These terms set out how we work with you — your rights, our responsibilities, and the rules that govern your account and play. Our services cover football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

By registering on super138, you agree to these terms. We enforce them consistently across all users, regardless of location — Jakarta, Surabaya, Bandung, Medan, or elsewhere. Our platform is jurisdiction-restricted: we offer services only where applicable law permits, and you are responsible for confirming that access and use comply with your own region's regulations.

This page summarises our key policies. For detailed questions, contact our support team through the Help section on super138.

Account opening and verification on super138

When you open an account with super138, we collect your name, email, phone number, and date of birth. You must provide a valid photo ID (Indonesian KTP, passport, or driver's licence) during verification. We use this information to confirm your identity and comply with Indonesian payment regulations.

Our verification process typically completes within subject to verification. Once verified, you can deposit, place bets, and play games. We reserve the right to request additional verification documents if we identify any anomalies or compliance concerns. If you do not provide requested documents, we may suspend your account until verification is complete.

Verification requirement: We require account verification before any withdrawal can be processed. This protects both you and super138 from fraud and regulatory violations.

Deposits and payment methods on super138

super138 accepts deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, and local payment bank transfer. Each method has different processing times and limits. E-wallets like online payment and e-wallet settle within seconds; bank transfers settle within one business day.

We do not charge deposit fees. However, your payment provider (mobile banking, local payment, or your bank) may assess charges according to their own terms. We recommend checking your payment provider's fee schedule before depositing.

Deposits are non-refundable. Once funds post to your super138 account, they are yours to allocate across football, live-dealer, slots, and esports. If you deposit by mistake, contact our support team to discuss options — we cannot reverse deposits automatically.

Withdrawals and account balance on super138

Your account balance represents funds you have deposited plus any winnings, minus any losses. You can request a withdrawal at any time. Withdrawals go back to the payment method you used to deposit — if you deposited via online payment, your withdrawal returns to your e-wallet account.

Withdrawal requests enter a verification queue to confirm account ownership and compliance with regulations. Processing typically takes one to three business days depending on the payment method and banking schedules. During Idul Fitri, Idul Adha, or Imlek holidays, processing may extend due to bank closures.

We do not offer subject to verification. All requests are processed through standard banking channels. We do not charge withdrawal fees, but your bank may assess outgoing-transfer charges according to their schedule.

Minimum withdrawal: We process withdrawals of our welcome offer and above. Requests below this threshold may be declined or consolidated with future requests.

Bonus terms and promotional offers

From time to time, super138 offers promotional bonuses — for example, welcome bonuses for new accounts or seasonal offers during Idul Fitri. Each bonus comes with specific terms: a minimum deposit requirement, a wagering or turnover requirement (the number of times you must play through the bonus before withdrawing), and an expiry date.

Bonuses are credited to your account balance but are tied to conditions. If you do not meet the stated wagering requirement by the expiry date, the bonus forfeits. We detail bonus terms clearly when you claim them. Read the full terms before accepting any promotional offer — super138 enforces them strictly.

Responsible play and account suspension

We do not provide account preferences, account-pause tools, or other self-restriction features within super138. Responsibility for managing your budget rests with you. Set your own spending limits and stick to them. If you feel your play is becoming problematic, step away from the platform and seek advice.

We reserve the right to suspend or close your account if we detect abuse, fraud, or violation of these terms. Grounds for suspension include: using multiple accounts, placing bets through third parties, exploiting technical glitches, or breaching jurisdiction restrictions. Suspended accounts cannot deposit, withdraw, or place bets until we complete our investigation.

Disputes and complaint resolution on super138

If you believe an error has occurred — for example, a bet was settled incorrectly, or a withdrawal failed — contact super138 support immediately. We investigate complaints within five business days and respond with our findings. If we find an error in our favour, we correct it and credit your account. If we find an error in your favour, we process the adjustment.

Our decision is final after five business days unless you provide new evidence. We do not reopen settled disputes except in cases of documented system error or fraud. If you disagree with our resolution, you may escalate to our compliance team, but further review is not guaranteed.

Data protection and privacy on super138

super138 collects your personal data (name, email, phone, ID, payment method) to operate our service and comply with regulations. We protect your data using industry-standard encryption. We do not share your data with third parties except where required by law or to process payments through our payment partners (DANA, e-wallet, your bank).

You have the right to request your data, correct inaccuracies, or ask for deletion subject to legal retention requirements. Contact super138 support to exercise these rights. We retain your data for as long as your account is active and for a retention period after closure to meet regulatory requirements.

Jurisdiction and governing law

super138 services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use comply with your own region's laws. We operate under jurisdiction-restricted framing: our services depend on your location and applicable regulations.

These terms are governed by the laws applicable to super138's operating jurisdiction. Any dispute arising from your use of super138 is handled through our internal complaint process first. If you cannot reach resolution with super138, you may seek recourse through local consumer-protection authorities or courts, though super138 is not responsible for outcomes beyond our control.

Service availability: We do not guarantee uptime or error-free operation. super138 may suspend service for maintenance, updates, or compliance purposes with or without advance notice.

Changes to these terms

We may update these terms from time to time. When we do, we notify you via email or a notice on super138. Your continued use of the platform after the update constitutes acceptance of the new terms. If you do not agree with updated terms, you may close your account.

Material changes (such as increased fees or new restrictions) will be announced at least 14 days before taking effect. Minor updates (clarifications or formatting) may take effect immediately.

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