super138 Account & Payment FAQ

Users opening an account on super138 ask most often about identity verification, deposit and withdrawal routes, the range of games available, and what to do if access or payment issues arise. These questions span account setup (email, password, KYC documents), payment methods (DANA, e-wallet, mobile banking, bank transfers), game categories (football markets, live-dealer tables, slots, esports), and account security. We answer the most common enquiries here so you can set up and use super138 with confidence.

This FAQ page addresses typical user scenarios: how to verify your identity, which documents we need, how deposits and withdrawals work with different payment partners, what game types we offer, and how our loyalty tiers operate. If your question isn't covered here, scroll to the support contact section or visit our Legal notice page for jurisdiction and compliance information.

Read the Terms and Conditions for the full ruleset governing account usage, betting rules, and dispute resolution. For urgent account or payment issues, use the Help section inside super138 or contact our support team — response times vary depending on workload. We recommend reviewing this FAQ and our terms before registering so you understand how super138 operates.

Below we answer the most frequent questions about accounts, payments, games, and support on super138. Use the search function or read through each section to find your answer. If you need further help, contact our support team through the Help section on the platform.

Account and registration

KYC verification on super138 requires one valid photo ID: your Indonesian KTP (identity card), passport, or driver's licence. Upload a clear image of both the front and back of the document through the account settings. The photo must show your full name, date of birth, and photo clearly. We also request your full name (matching your ID), date of birth, and mobile number (Indonesian format, e.g. +62 8xx xxx xxxx). Verification typically completes within subject to verification. If your upload is rejected, ensure the image is well-lit, in focus, and not cropped. Resubmit with a clearer photo. If you face persistent issues, contact support through the Help section on super138.

On the super138 login page, click or tap the "Forgot password?" link. Enter the email address associated with your account. We will send a password-reset link to that email within a few minutes. Click the link, which takes you to a page where you enter a new password. Use a strong password with uppercase letters, lowercase letters, numbers, and symbols. Confirm the new password and save it. You can then log in with your new password. If you do not receive the reset email within subject to verification, check your spam or junk folder. If the link has expired or you still cannot reset, contact support through the Help section on super138.

If you suspect unauthorized access or unusual account activity on super138, change your password immediately from the Account Settings page. Use a new, strong password. If you cannot log in or the account is locked, contact support through the Help section and provide your account email and phone number. Do not share your password with anyone. We never request your password via email or chat. If you notice transactions you did not make, report them immediately to support — include the transaction ID, date, and amount. Investigations typically take 5–10 business days. We will reverse fraudulent transactions subject to our terms and the payment provider's policies. For accounts in Jakarta, Surabaya, Bandung, or other Indonesian regions, local cybercrime authorities can assist if you suspect criminal activity.

Payments and transactions

If a deposit or withdrawal does not complete on super138, check your account balance and transaction history in the Payments section. If the transaction appears pending, wait subject to verification; most DANA, e-wallet, and mobile banking transfers settle quickly. If the transaction failed, your funds return to your payment source within one business day. For bank transfers (local payment, online payment, e-wallet, mobile banking), processing may take 2–3 hours during business hours or up to 24 hours on weekends or during holidays like Idul Fitri or Idul Adha. If funds do not appear after the expected time, contact super138 support with your transaction ID (shown in your account history) and the payment method used. Support will investigate with the payment partner and confirm the status. Do not attempt to retry the same transaction multiple times, as this can cause duplicate deductions.

super138 does not charge fees for deposits or withdrawals. However, your payment provider — local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment) — may assess charges depending on the transaction type and your account settings with them. For example, some banks charge a small fee for transfers over a certain amount or for frequent transfers. Check with your bank or e-wallet provider to confirm their fee structure. All deposit and withdrawal amounts shown on super138 are net of any fees super138 applies (which is none). Amounts deducted by your payment provider are determined by that provider, not by us. If you believe you have been overcharged, contact your bank or e-wallet support directly.

Open super138 on your device and tap or click the Help icon (usually a question mark or chat bubble at the bottom right of the screen). This opens a form where you can describe your issue and include your account email. Submit your message. Support typically responds within 1–2 hours during peak times or 4–12 hours during quieter periods. For account-critical issues (locked account, payment fraud, identity verification blocked), mark your message as urgent so it is prioritized. You can also email [email protected] if you prefer not to use the in-app Help tool. Include your account email, phone number, issue description, and any transaction IDs or screenshots. Response times vary depending on request volume, but we aim to resolve issues within 2–3 business days. For users in Jakarta, Bandung, Surabaya, or other Indonesian cities, local business hours (Monday–Friday, 09:00–17:00 WIB) typically see faster responses.

Games and betting

super138 offers four main game categories. Football betting covers domestic (Liga 1), regional (Piala AFF, Piala Indonesia), and international markets (Champions League, Premier League, World Cup). You can bet on match winner, total goals, both teams to score, Asian handicap, and other markets depending on the fixture. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games hosted in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has different rules and play mechanics. Read the in-game rules or our terms for specifics on any game before you participate.

super138 rewards regular users through a loyalty tier system. As you deposit and place bets, you accumulate points. Points accrue based on the amount wagered, not winnings — for example, you might earn one point per every amount wagered on football betting, live-dealer play, or slots. These points are shown in your account under the Loyalty or Rewards section. As your points total increases, you move up tiers (Bronze, Silver, Gold, Platinum, or similar levels depending on the current program). Higher tiers unlock benefits such as cashback percentages on losses, bonus points multipliers, or access to exclusive promotions. Tier status is recalculated monthly based on your activity that month. Points do not expire as long as your account is active. You cannot withdraw points as cash, but you may redeem them for account credits or bonus funds. Read the full Loyalty Terms on super138 for exact point values and tier benefits.

Support and compliance

Visit our Legal notice page for information about service availability, jurisdiction restrictions, and our compliance framework. We also provide a Privacy policy explaining how we collect and protect your personal data, and a Terms and Conditions page covering account usage, betting rules, game rules, and dispute resolution. These pages explain that super138 services are available only where local law permits and that users are responsible for verifying their own legal compliance. If you have questions about whether super138 is available in your jurisdiction, consult your local government or a legal professional. We do not determine legal eligibility for users — you must make that determination yourself.
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